How to get a refund on steam. How to get a refund on steam

To check if your game is eligible for a refund, simply follow the steps in the previous section. If a game appears in the list of purchased items, it is possible to get a refund, otherwise it will not.

Steam 101: This is how to refund a game on the Steam Store

Steam has a generous refund policy, but how can players use it to actually get money back from Valve’s Steam store?

Play enough games and most people will end up buying the game they don’t like. Fortunately, Steam is not like a physical store. And while most video game retailers do not refund a video game once it opens, Steam’s ability to determine which account a game belongs to and how long to play it allows it to offer a refund as long as players haven’t hit two major milestones during the game. Before players request a refund on Steam, there are two things that players need to check.

Steam offers players a guaranteed cashback on games that have been purchased in the last 14 days and played for less than two hours. Anything more than that, and the process is the same, but Valve does not guarantee that it will accept your refund request.

How do you refund a game on Steam?

Step 1: Check the game’s playtime and purchase date

Steam generally does not allow a refund if players have owned it for more than 14 days or played for more than two hours. As long as the player does not reach any of these milestones, Steam will refund the play money within seven days. If a user has reached one of the two cut-off points, Valve suggests that players follow the same process outlined below to apply for a refund and try their luck anyway.

Step 2. Refunding games from the Steam Client

Players should start by clicking on their name and icon in the upper right corner of the Steam client and selecting “Account Details.”

On the next screen, players should click “Purchase History” in the first section as shown in 2A before clicking on an eligible game in their history as shown in 2B. Users can follow the same process on the Steam website,, or via the Steam mobile app.

Step 3. Choose a Steam refund method

Steam will verify that the selected game is eligible for the immediate refund policy. If so, players will see “Choose a Refund Method” and will be able to select the payment method they would like their money back in. For example, if a user has paid some of the cost of a game from their Steam Wallet and the rest is transferred to a credit or debit card, they will be able to choose one for a refund. If only a credit or debit card was used, players will still be able to get a refund on their Steam Wallet if they so choose.

There is no limit to the number of times you can request a refund on Steam. However, if you are trying to abuse Steam’s refund policy, Steam may stop you from doing so, preventing you from receiving a refund in the future.

What Is the Steam Refund Policy?

You can return most games purchased directly through Steam. You can also refund games that someone gave you and the money will be refunded to the original buyer.

Steam has a refund policy that determines if you can get your money back:

  • You must request a refund within 14 days of purchase, or within 14 days of game launch if it was a pre-order.
  • You must play the game for less than two hours.

You can still request a refund even if your purchase does not meet two eligibility rules. Steam will manually review your request and make a decision, although there is no refund obligation. It is therefore important that you provide as much detail as possible as to why you want a refund.

How the Steam Refund Policy Works for Other Purchases

The rules are similar for most DLCs: ask for a refund within 14 days and you must have less than two hours of play in the base game after purchasing the DLC. Note that some DLCs are non-refundable, but Steam will display this on the Store page.

Bundle purchases count as one bundle, so you must have less than two hours of play time for all bundled games. You cannot refund individual games in the bundle.

If Valve’s anti-cheat system has banned you from playing, you cannot return it. In addition, game keys purchased elsewhere and activated through Steam are non-refundable.

In-game purchases work differently. Steam will offer a refund for in-game purchases of any Valve developed games within 48 hours of purchase, provided you have not used, modified, or transferred the game. Third-party developers may use this system and Steam will notify you at the time of purchase – otherwise your purchase is non-refundable.

Why Can You Refund a Game on Steam?

Steam has not designed its refund policy as a way to get free games.

You can use it to refund games you don’t like for several reasons: if it doesn’t work on your system, you bought it accidentally, or it’s just not fun. You can even refund a game that will go on sale shortly after you buy it.

That said, if Valve determines you are abusing the system, it may stop offering a refund.

For more information on Valve’s refund policy, visit Steam’s Refunds.

How to Refund a Game on Steam

  1. Go to and log in to your Steam account.
  2. Click Shopping.
  3. Click the game you want to return. If you don’t see it on this list, it is definitely not eligible for a refund.
  4. Click I want a refund.
  5. It will guide you on how to fix gameplay or technical issues. Assuming you don’t want this, click I want a refund.
  6. Use the Choose a Return Method drop-down menu to choose where you want your refunded. This can be to your Steam Wallet or an original payment source (such as PayPal), provided your payment provider supports it.
  7. Use the Reason drop-down menu to explain why you are requesting a refund.
  8. If you have any comments, please put them in the Notes field.
  9. Click Submit Request. You will receive an email confirming your request. You will receive another email within one week to accept or decline your refund.

In the early days of Steam, the return policy was unclear and you had to deal with slow customer service reps. Now you can quickly and easily request a refund for any purchase on Steam thanks to our fair refund policy.

Steam’s refund policy is similar to that of the Epic Games Store, although many consider the former to be the game’s better service.

In this article, we put Steam vs. Epic Games Store by looking at the different aspects of these two stores.

Joe was born with a keyboard in his hands and immediately began to write about technology. He has a BA (Hons) in Business and is now a full-time freelance writer who enjoys simplifying technology for everyone.

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By creating temporary and unique credit card information, the DoNotPay virtual credit card is essential when you sign up for various free online trials. As it is not linked to your bank account, the subscription service will not be able to charge you for the subscription after the free trial period automatically expires.

How DoNotPay Can Help You Get Your Steam Refund?

What if Steam persists and you can’t get your money back? One word – DoNotPay. The process of getting a refund through our app is much simpler than going through the entire ordeal on your own on Steam.

All you need to do is:

  1. Open the DoNotPay application in a web browser
  2. Click Get Protected under the Chargeback Instant icon
  3. Answer the questions of our chatbot (this part contains information about your bank and the seller from whom you want to get a refund)
  4. Verify your signature
  5. Submit your request

After collecting all the key data from you, DoNotPay will contact your bank and request a refund. To increase your chances of getting a refund, DoNotPay also provides the relevant VISA and Mastercard codes and regulations that apply to your case.

If you prefer to contact Steam without involving your bank, DoNotPay can also contact them on your behalf.

What Is Steam’s Refund Policy?

With so many video games to choose from, it’s hard to manually pick just the ones you like the most – especially if a demo isn’t available. For this reason, Steam has a fairly simple refund policy. This ensures that you get your money back if the game you buy doesn’t give you too much kick. Let’s hear this from Steam:

“You can request a refund for almost any Steam purchase – for whatever reason. Maybe your computer doesn’t meet the hardware requirements; maybe you bought the game by mistake; maybe you played the title for an hour and he just didn’t like it.

It does not matter. Valve will, upon request via, issue a refund for any reason if the request is made within the required refund period, and for games, if the game has been played for less than two hours. There are more details below, but even if you don’t meet the refund policy we described, you can request a refund anyway and we’ll take a look. ”

On rare occasions, the company may make an exception to its standard returns policy. For example, when a game has a major, destructive bug or you downloaded the game from the Steam store.

You can submit as many refund requests as you want. If Steam determines that you are abusing the refund system, it reserves the right to revoke your future refund option.

As long as your game meets Steam’s requirements and you’re not abusing the refund system, you shouldn’t have a problem with a refund for playing on Steam, and you may feel better about purchasing new games knowing that it’s a very simple process when needed.

Rules For Requesting A Game Refund On Steam

requesting a refund on Steam is simple, but there are a few things you should know before attempting a refund.

You can only get a refund if:

  • They ask for a refund within two weeks of purchase.
  • You haven’t played a game on Steam in a total of more than two hours.

Title Pre-Order Return Policy:

  • If you have prepaid for a future title, you can request a refund at any time before the game’s launch.
  • If a pre-purchased game is released and you are playing, the two-week and two-hour rule applies.

In-game purchases can be refunded if:

  • You have not used or modified the purchased item.
  • You have not exchanged or sold the purchased item to another account in the game.

Valve will refund all purchased in-game items within 48 hours if they created the game. However, if the game was created by third-party developers, he would have to manually enable in-game item refunds. Keep this in mind when shopping.

Valve is not responsible for any in-game refund requests for titles not developed by itself.

Steam has often shown an understanding of events and circumstances that are “outside” of their official policy. For example, Cyberpunk 2077 had serious and well-documented technical issues after its release. Many Steam users have received refunds for the game despite having played it for more than two hours, given the number of issues.

It’s fair to say that Steam’s policy is quite generous. If you think you should get a refund for a game you’ve purchased, here’s how to keep it secure on Steam.


In this guide, we’ve explained how to return your game to Steam. Use this feature if you are not satisfied with your purchase, but don’t abuse it; Steam can mark your account if you repeatedly request a refund! Some users intentionally play the game for less than two hours and then return it to buy a new one, which violates Steam’s policy.

Steam marks these accounts for suspicious behavior and may refuse any further refund.

Note that the refund process in a web browser is very similar, but this guide covers the method in the app. Most people use the Steam client instead of using the platform through a browser.

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Bojan is a video game developer and technology enthusiast. The combination of these two passions allows him to keep you informed about everything that is new in this rapidly changing digital world.

To qualify for a refund, you must request a refund within two weeks of purchase and play for less than two hours of play. The same applies to packages, except that the total number of hours may not exceed two hours for all games in the package together, and none of the games in the package may be transferred.

How Long Does a Steam Refund Take?

If your refund request has been approved, Steam typically takes several hours to process your refund. However, for international payment methods, Steam refunds may take up to seven or even more days.

There is no limit to the number of times you can request a refund on Steam. However, if you are trying to abuse Steam’s refund policy, Steam may stop you from doing so, preventing you from receiving a refund in the future.

Can You Get a Steam Refund After You’ve Crossed 14 Days or the Two-Hour Limit?

If your purchase is outside the 14-day or two-hour limit, you cannot get a refund on Steam. However, you can still apply for a refund and provide the appropriate reason for your request on the form. A Valve employee will review your submission, and if your reason persuades the employee, he or she may issue you a refund for the Steam game.

For multi-game packages, the refund policy applies if you play for less than 2 hours on all of these games combined. Likewise, you can only return the entire bundle, not individual games.

Furthermore, DLC purchases can be refunded within 14 days of purchase and within 2 hours of playtime in the base game after purchasing DLC ​​content. However, not all such content is subject to this policy, so make sure to check the DLC store page beforehand.

You can also request a refund for in-game purchases. Games developed by Valve offer a refund given that less than 48 hours have passed since your purchase and the item has not yet been used. For third-party game purchases, Steam will let you know if a refund is available at the time of purchase.

As far as third parties are concerned, the purchase of a Steam key for the game from another supplier is not covered by the refund policy.

Finally, those who earn the ax from Steam’s anti-cheat system will not receive a refund for the game they were banned for.

You can also request a refund for in-game purchases. Games developed by Valve offer a refund given that less than 48 hours have passed since your purchase and the item has not yet been used. For third-party game purchases, Steam will let you know if a refund is available at the time of purchase.

How to Refund a Game For Its Sale Price

Steam does not consider it abusing the refund system to obtain a refund for a game and then buy it again for the selling price. However, the sale will need to be made within 14 days of purchasing the game, as you can only refund games purchased during this period.

You also only have two hours of play time that you intend to return and re-purchase. It’s not a hard and fast rule, though, so it’s still worth a try and see if Steam gives you a refund. You can go to the Notes section of the refund request that the game went on sale after you purchased it and you want to buy it again.

To do this, simply request a refund for the game, making sure it meets the requirements. After receiving the refund, you can purchase the game again on sale. To do so, you can follow the steps above to refund your games.

Refunding a Game on Steam

Steam is quite loose in its return policy and it does this to promote a feeling of no risk when buying new games. This is a good practice as many games can pick up a lot of hype and will be weaker once released.

As long as your game meets Steam’s requirements and you’re not abusing the refund system, you shouldn’t have a problem with a refund for playing on Steam, and you may feel better about purchasing new games knowing that it’s a very simple process when needed.

Kayla has been fascinated by technology, video games and filmmaking since she was a child. Growing up, she wrote a lot of personal blogs on these topics, enjoying the process of breaking down technical concepts. She recently focused on writing, and now Kayla reviews and writes articles on technology, video editing, and games. Read Kayla’s full biography

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Over the years, Steam has become one of the most popular places for gamers. There are many games on Steam that you can buy and play for a reasonable price. However, when there are so many games to choose from, you’re sure to make the wrong decisions. That’s why it’s important to know how to get a refund for playing on Steam.

How to refund a game on Steam

To request a refund, open your chosen browser and then go to the official Steam support portal. If you haven’t done so already, please log in.

Then click “Purchases” from the list of help options.

Select purchases on Steam

On the next page, select the game you want a refund for.

Select the Steam cashback game

The next screen will display the details of the transaction. Check the transaction, then click “I want a refund.”

Choose Steam Refund

On the next screen, you’ll see details about the game and when it was purchased. Click “I want to request a refund” again.

Confirm your Steam refund request

Then select the desired refund method from the drop-down menu. You can get a refund to the Steam wallet or the card used to purchase the game.

Select the Steam refund method

Finally, select the reason you want your refund from the next drop-down menu, then click “Submit Request”. The request will then be sent and processed by Valve’s support team. You will shortly be informed of the results of your refund request.

The issue with Steam’s refund policy

Valve undoubtedly has a very generous, pro-consumer refund policy. It allows consumers to return the games within a specified period of time, and if they have played the game for less than two hours, for any reason.

However, as with any good thing in life, this return policy is used at times and discourages many indie developers from continuing to develop games or create new ones. This is the case of Emika Games, a small developer of indie games.

Emika Games’ Summer of ’58 is a small horror game that takes no more than 1.5 hours to complete (as can be found in many indie games). In this case, many players would play to the end and then receive a full refund as they were under the two-hour limit.

It’s clear that while Valve’s return policy is very consumer friendly, this isn’t always the case with some developers. It’s unclear if Valve will update its return policy in the future to protect these little studios from being exploited, but hopefully a change that works for everyone will be implemented sooner rather than later.

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